Return Policy - Metro Shop

Orders over $75 ship free (U.S. only)

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns and Exchanges

 We only issue returns or replacements if the items are misprinted, damaged, defective or incorrect size. To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any claims for returns or exchanges must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The return address is set by default to our printing and warehouse facility. When we receive a returned shipment, an automated email notification will be sent to you. If our facility weren’t used as the return address, you would become liable for any returned shipments you receive. If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. Unclaimed returns get donated to charity after 30 days.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The only non-returnable items are gift cards.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All sale or clearance items are final.